Support

A. Sign up to SettleNet.org

  • You can register on SettleNet.org by following our registration process, which allows everyone to fill in the registration form (email address and username).
     
  • After filling in the required information, an email will be sent in order to verify the email address. The email contains a link that directs you to the account page and the password can be set.
     

B. Sign in to SettleNet.org

  • After an account is created, you can log in with your username or email address combining with the corresponding password.
     
  • Go on the home page, then click the Login button, then enter your username and password.
     

C. User Accounts

An account gives you a unique identity in the platform.

There are a few things you can do regarding your account:
 

1. Reset password

  • Your password can be reset in case you forget it.
     
  • The password reset interface can be reached from the login page.
     
  • After filling in the required information, a reset password email will be sent to you.

For privacy reasons, the interface doesn't provide a clear confirmation on whether the entered email address is correct or not.
 

3. Privacy settings

  • You can also decide whether other users can see your email address.
     
  • You can hide all or parts of your profile information from other logged-in users.
     

4. Cancel account

  • You can cancel your account from the platform.
     
  • You can delete your entire account. After the account is deleted the profile information and private messages will be deleted, and other content you have created will be anonymized.
     
  • You will be clearly informed about what will happen to your personal data after the account has been deleted.
     

D. User Profile

Each user has a profile that is shown to other community members.

On each user profile you can find:
 

1. Stream: Activities of a user.

Activity stream allows you to keep track of the important activities of a user, a group and a community.

Activity stream can be found in several areas:

  • Home page when logged in: shows the important activities of the community that are visible to you.
     
  • In a user profile: shows all the important activities of a user.
     
  • In a group: shows all the important activities of a group.
     

2. Events: Events organized or enrolled by a user

  • Events allow users to organize, discuss topics and join activities. 

There are a few things you can do regarding an event:

  • Events can be placed in a group or outside a group. When creating it outside a group the event is visible on the home page stream and on the profile of the author or the event overview in a group.
     
  • You can create an event by using the ‘+’ button in the header menu or the button on the event overview page of your profile. When creating an event, you can choose to either add it to a group or not. You can also create an event in a group directly from the group itself.
    • Creating an event inside a closed group will only be available to members of that group.

More about events:

Event enrollment for logged in users

  • Cancelling your enrollment
    When you're enrolled in an event, you can cancel the enrolment by clicking on the ‘Enrolled’ button and then clicking on ‘cancel enrolment’.
     
  • Following an event
    When you’ve enrolled for an event, you will also automatically ‘follow’ this event and receive (e-mail) notifications when someone comments on this event. The e-mail notifications can be turned off on the account settings page.
     
  • Furthermore…
    • It is possible to unfollow any event.
    • It is not possible to enroll for events with an end date in the past.
    • You can enroll in events belonging to an open group where you are not a member. You will join this group automatically after enrolling for the event.

Event organizers

  • Event organizers are visible in each event, so event participants know who to contact in case of questions.
     
  • Event organizers can change the event details and can add/remove other event organizers. An organizer can be added via the edit event page.
     

3. Topics

A 'Topic' is a type of content which allows you to share information or organize discussions.

There are a few things you can do regarding Topics:

  • Topics can be placed in a group or outside a group. When creating it outside a group the topic is visible on the homepage stream and on the profile of the author or the topic overview in a group.
     
  • You can create a topic by using the ‘+’ button in the header menu or the button on the topic overview page of your profile. When creating you can either choose to add it to a group or not. You can also create a topic in a group directly from the group itself.

Creating a topic inside a closed group will only be available to members of that group.

  • An author can edit his own topic, but site managers and content managers can edit any topic created by others unless they are unpublished.
     
  • Same goes for deleting a topic. This can be done at the bottom of the topic edit page, or Mgmt roles can delete it from the content overview.

Set Topic types

Topic types are a taxonomy set that can be used to categorize the topics.

This makes it easier to search for certain content in the overview, or on people's profile.

The topic types are:

  • Announcement
  • Discussion
  • News Story
     

4. Groups

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5. Personal Information

The personal information can be modified via edit profile.

Profile Fields:

  • First name
  • Last name
  • Nickname
  • Profile image
  • Profile banner
  • Organization
  • Function
  • Address
  • Phone number
  • Self-introduction
  • Interests
  • Expertise
     

6. Notifications

Notifications and activity stream allows you to keep track of the important activities of a user, a group and a community. You have control over which content you would like to follow.

The platform notifies you of newly created content/comments in the community via:

  • Notification center: a bell shape icon in the header navigation menu displays the number of new notifications.
     
  • Email notifications and settings

You can configure email notifications on their settings page.

For each email notification, you can choose to receive it immediately, daily, weekly, or not at all.

Push Notifications

The platform supports push notifications via a browser.

  • Push notifications are great for personalized communication and help deliver the right information at the right time.
     
  • Push notifications are sent for the same activities that trigger a notification email for users (e.g. another user likes their event).

You can enable or disable the push notifications on their settings page at a later stage as well.
 

7. Social Features

Private Messages

  • You can send private messages to each other through the platform. This feature provides you with the possibility to communicate with each other privately and still remain on the platform.
     
  • You can exchange private messages with one or multiple users. Users will be notified by email when they receive a new message. 
     

Comments and Replies

  • You can comment on posts, topics, events, book pages and basic pages (if enabled by the author).
     
  • For topics and events, you can reply with comments.
     

E. Learn Section

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F. Connect Section

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G. Library Section

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